Reference

Our Terms & Conditions

When you open an account with ceri77, you're agreeing to the rules that keep the lobby fair, your account secure, and withdrawals straightforward.

Account SecurityPayment TermsWithdrawal RulesDispute Resolution
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ceri77 Our Terms & Conditions
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Contact Us About Your Rights

Team online

Live Chat

Reach our support team on the account page. Response time under 5 minutes during lobby hours. Ask about account access, payment disputes, or term clarifications directly.

Email Support

Send questions to [email protected]. We reply within 24 hours with full details on withdrawals, term disputes and account restrictions.

Account Settings

View your full terms agreement, payment history and account limits inside your profile. Request data export or account closure through the settings menu anytime.

HOW WE OPERATE

Data, Security and Your Account

Account Verification

When you deposit via DANA, OVO, GoPay or QRIS, we verify your identity through your payment provider. Your account is linked to a single verified wallet; multi-accounting breaches terms and results in permanent closure.

Data Retention

We keep your gameplay history, payment records and account data for 7 years after closure for compliance. You can request anonymised export anytime. Depends on local law for retention of personal identifiers after account deletion.

Cookies and Tracking

ceri77 uses session cookies to keep you logged in and track your lobby navigation. Functional cookies remember payment method and language. No cookies are sold to third parties; analytics are internal only.

Dispute Handling

Payment disputes are resolved within 72 hours. Contested withdrawals are held pending investigation. Contact our support team with transaction ID and screenshots; we'll trace the issue through your bank or wallet provider.

Account Closure

Request permanent account closure in settings under Account & Security. All funds are returned to your linked DANA, OVO, GoPay or QRIS wallet within 24 hours. Closed accounts cannot be reopened; a new registration starts fresh.

Policy Updates

We notify you of material changes to these terms by email and in-app banner. Continued play 14 days after notice means you accept the new terms. You can close your account before changes take effect, no penalty.

Common Questions on Terms

Account suspension or closure. Fraud, multi-accounting, or money-laundering activity triggers immediate lockdown. Funds may be forfeited pending investigation. Disputes can be escalated to our compliance team within 30 days of closure notice. Contact [email protected] with evidence if you believe an action was in error.

Your primary wallet (DANA, OVO, GoPay or QRIS) is linked at registration and cannot be changed. New deposits must go to the same wallet; withdrawal funds return there automatically. To use a different payment method, close your account and register afresh with the new wallet.

Withdrawals to DANA, OVO, GoPay and QRIS clear within 24 hours after verification. Most arrive in under 10 minutes. Bank transfers may take 1-2 business days. Check transaction status in your account history or contact support if a withdrawal doesn't arrive within the stated window.

You must be at least 18 years old and reside where online gaming is legal under local law. Registration confirms you meet these conditions. If we discover you are underage or in a restricted region, your account is closed and funds forfeited. Depends on local law for liability in such cases.

You can request data anonymisation or export through your account settings. Full deletion of account data is limited by our 7-year compliance hold on payment and gameplay records. After that period, personal identifiers are purged. Contact [email protected] to initiate a data request.

Report discrepancies to support within 30 days. Provide your account ID, transaction details and screenshots. We investigate and respond within 72 hours. If a deposit or withdrawal is missing, we trace it through your payment provider and either refund or reverse the transaction.

Your account balance is held in segregated trust accounts separate from company operations. If ceri77 ceases trading, your funds are returned by a licensed trustee. This is standard across regulated platforms and depends on local law for jurisdiction-specific guarantees.

Related Pages

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